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Manager, Customer Contract Administration & Proposals

Date: Aug 14, 2019

Location: Melville, NC, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 2559 

Employment Type : Full Time         

Job Category : Sales Operations                                             

Work Location :  Davidson, NC (CSC) 

State or Province : North Carolina (US-NC)     

Potential Work Location : United States : New York : Melville 


This position can be located in either of our Melville, NY or Davidson, NC locations.   




The Manager, Customer Contract Administration & Business Proposals is responsible for providing management and leadership of associates that support customer requests for Administration of Customer Contracts, request for information (RFI), and requests for proposals (RFP). This position is responsible to oversee cross functional engagement with key business functions including and not limited to; Sales, Legal, Category Management, Marketing, Supply Chain, HR and Finance.  The position is responsible for efficient and execution of customer facing contracts and proposal information that results in increased customer trust, supports profitable market share gains and reduction in company compliance risk associates with our contractual customers.



  • Responsible for the development, execution and Continuous improvement of business strategies supporting Customer Contract Administration, Business Proposals, and Request for Information functions.
  • Responsible for the direct management, development and ongoing coaching of associates supporting Contract Administration, RFP and RFI functions.
  • Manages all commercial and government contracts in accordance with company policies, specifications, good business practices and legal requirements
  • Actively participates in contract reviews by reviewing contract terms and risks, and assisting in developing mitigation strategies to ensure compliance with the contract requirements
  • Identifies and implements sales contract policies, processes and formats in accordance with customer expectations and to ensure achievement of corporate objectives, including productivity and operating budget goals.
  • Champions sales contract policy and procedure, revision and improvement with the goal of growing sales while ensuring manageable risk to the company.
  • Facilitates necessary engagement between Senior Management, Cross Functional Leadership, Legal Personnel and other critical functions to resolve compliance, legal or other critical issues that may have significantly adverse legal implications (i.e. contracts with non-standard or potentially high-risk terms/conditions)
  • Prepares and coordinates business correspondence; and maintains accurate and complete contract files, and records for the company in accordance with policies and procedures.
  • Meets regularly with Legal Counsel to ensure adherence to and consistency with corporate policies, review new laws and regulations, and contract trends for potential impact on business unit goals and objectives as well as overall company objectives.
  • Develops and Maintains cross functional leadership relationships including and not limited to; Sales, Legal, Category Management, Marketing, Supply Chain, HR and Finance, to enhance focus and accountability to contractual compliance related responsibilities to fulfill customer contractual obligations and minimize MSC Compliance Risk.
  • Develop KPIs- Key Performance Indicators to optimize the productivity and efficiency under their leadership.
  • Understands the business case of customer contractual requirements and has an appreciation of financial/analytical issues and profit and loss implications.
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participation in special projects and performs additional duties as required.


  • Bachelor’s degree and 5+ years of demonstrated contracts management experience; or an equivalent combination of formal education and/or work experience.
  • Minimum of 5+ years’ experience managing people, including performance management, providing feedback & having crucial conversations, coaching, new associate onboarding, and providing career development planning and opportunities, is required
  • Comprehensive knowledge and understanding of contracting principles and all contract types, including commercial contracts.
  • Sound understanding of commercial contracts, business agreements, and general business practices, required.
  • Proven ability to effectively communicate and negotiate with all levels of management and customers.
  • Ability to perform in complex cross-functional business environment, required.
  • Proposal management experience, required.
  • Certified Professional Contract Manager (CPCM), preferred.


  • Excellent presentation, teambuilding and leadership skills
  • Superior writing and editing skills with specific attention to detail.
  • High level of independent decision making. 
  • Excellent oral/written communication, analytical, and organizational skills
  • Strong ability to manage multiple work assignments and meet critical deadlines in a fast-paced environment
  • High integrity and an unyielding commitment to compliance
  • Strong organizational and quantitative skills as well as demonstrated ability in project and time management
  • Strong business acumen, problem solving abilities, and good judgment.
  • Knowledge and understanding of legal requirements involved in specific contracts, a plus.
  • Excellent computer skills, including advanced proficiency with Microsoft Office Suite (Word, Excel and PowerPoint); knowledge of Microsoft SharePoint a plus.



  • A valid driver’s license and the ability to travel up to 10% of the time may be required.





Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         

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