Credit Controller

When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations. 

We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.

We have big ambitions and we need people who work here to have big ambitions too.

To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.

If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

Watch HERE to find out what it takes to be successful and build a better career at MSC.

Requisition ID : 16604 

Employment Type : Full Time         

Job Category : Finance                                             

Work Location :  Wednesbury, UK 

Potential Work Location : United Kingdom : England : Wednesbury || United Kingdom : England : West Midlands 

Ensure that receivables due to the company are collected in a timely manner while maintaining strong relationships with our customers through positive and respectful communication.  To achieve this, the team must develop strong relationships with their customers, set and maintain credit limits, review and release orders, allocate payments, and manage the collections and litigation processes to reduce the risk and cost of bad debt.

Are you looking to take your career to the next level?  When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - that’s where you come in!   

What’s in it for me? 

• With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. 

• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.  

• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you. 

What will I be doing?

• Confident, polite and assertive collection of debts via phone, email presented in line with company values
• Management of circa 3,000 active accounts utilising a mixture of methods to ensure focus is applied where required to achieve team targets
• Query management to solve customer issues and allow payment
• Promotion of the MSC brand and it’s values, as an ambassador of the company
• Continuous review of credit accounts and debt to ensure that risk of default is minimised
• Accurate and timely processing of information and transactions including cash allocation and payment processing onto the sales ledger
• Daily monitoring of accounts ‘on hold’ and actively contributing to a reduction in overdue debt
• Utilisation of experience and collections skills to realise positive results when dealing with customers while recognising and acting upon warning signs
• Preparation of administrative documentation to ensure compliance to governance policies of the company including bad debt write-off and administrator / liquidation paperwork
• Payment of cheques and cash into the local bank branch as required
• Any other duties required in line with business and departmental needs

What will I need

• Strong customer service standards, showing respect to all
• A strong team player who contributes to group objectives and targets
• Develops and maintains co-operative relationships with others
• Promotes a positive work environment
• Understands customer requirements
• Capable of making constructive contributions/suggestions to improve the team
• Proven experience in debt reduction and credit control
• Professional verbal and written communication
• Excellent time management and organisational skills
• Strong judgement and decision-making skills
• Excellent negotiation and problem-solving skills
• Seeks innovative ways to improve MSC and adapts to and embraces change
• Good level of skill using Excel, Outlook and Word
• SAP / P21 experience desirable

What else do I need? 

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business. 

Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with 

Thinking: The abilities you draw upon to solve problems, learn and be agile 

Creativity: How adept you are at creating solutions and working with change. 

Drive: Your level of ambition.  The pace, energy, and enthusiasm applied to activities 

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today!

Why MSC?

As one of the UK’s Best Companies (awarded 3 Star by Best Companies), we care about our associates.

The journey to the best version of you, starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact

We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.

You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop, both professionally and personally.

From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us

Watch HERE to find out what it’s like to work at MSC and join us as we continue to build team of people doing their best work

We won’t just give you a job, we’ll enable you to be yourself, discover opportunity, unlock your potential, and design your career.