Customer Engagement Coordinator

When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations. 

We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.

We have big ambitions and we need people who work here to have big ambitions too.

To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.

If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

Watch HERE to find out what it takes to be successful and build a better career at MSC.

Requisition ID : 17770 

Employment Type : Full Time         

Job Category : Marketing                                             

Work Location :  Wednesbury, UK 

Potential Work Location : United Kingdom : England : Wednesbury || United Kingdom : England : West Midlands 

As a Customer Engagement Coordinator, you will be an integral part of our customer data team reporting to the Marketing Manager.  Qualifying and profiling the right type of customers to the right resources within our business to maximise sales opportunity will be a crucial component to our overall business strategy and growth ambitions.

Are you looking to take your career to the next level?  Are you hungry and ready to show us what you are made of?

When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career long term.  Great businesses need great people - that’s where you come in!   

What will I be doing?  

• Proactively speaking to existing and new customers to qualify their business, contacts and overall potential spend. 
• Actively connect and qualify our core customers by making outbound proactive calls per day capturing critical information such as
  • Updated business information
    • Address
    • Phone number
    • Total available spend
    • Total metalworking spend
    • Industry sector
    • Number of CNC machines
    • Org structure

• • Updated Contact information
    • Contact type and role
    • Phone Numbers
    • Email Addresses
    • Marketing acceptance (opt-in)
• Conversations will have a technical bias around metalworking and the types of questions to explore with a view to qualifying the right type of customers to our overall strategy and ambition.
• Be inquisitive and ask great questions to understand our customer’s behaviours and challenges identifying opportunities for growth and ensuring business we currently have is secure.

• Collaborate with internal stakeholders to align opportunities to win business quickly. You will make great strategic decisions to use the correct resource to win at pace.
• Provide insightful feedback to the business to ensure market research is utilised and actioned and we learn from your findings to become better every day.
• Update all relevant activities and actions within our CRM system (Salesforce)
• Maintain customer records and generate relevant market/sales report for Management Team as and when required

What do I need? 

We are looking for a driven, resilient, and naturally curious person who can execute meaningful conversations with our customers.

You should be passionate about success, opportunity and personal growth whilst always remaining focused on the job and tasks at hand.   

We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business. 

Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with 

Thinking: The abilities you draw upon to solve problems, learn and be agile 

Creativity: How adept you are at creating solutions and working with change. 

Drive: Your level of ambition.  The pace, energy, and enthusiasm applied to activities. 

What’s in it for me? 

• At MSC we believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and successes are celebrated. 
• You will also have a commission structure in place with huge earning potential based on your ability to transact and uncover the mass amount of opportunity that is out there within our customers for MSC.
• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.  
• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance is 6 x annual salary, plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you. 

Why MSC?

As one of the UK’s Best Companies (awarded 3 Star by Best Companies), we care about our associates.

The journey to the best version of you, starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact

We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.

You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop, both professionally and personally.

From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us

Watch HERE to find out what it’s like to work at MSC and join us as we continue to build team of people doing their best work

We won’t just give you a job, we’ll enable you to be yourself, discover opportunity, unlock your potential, and design your career.