Share this Job

Servmart Program, Specialist I

Date: Nov 20, 2020

Location: Camp Lejeune, NC, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. 

Requisition ID : 5721 

Employment Type : Full Time         

Job Category : Sales / Business Development                                             

Work Location :  Camp Lejeune, NC 

State or Province : North Carolina (US-NC)     

Potential Work Location : United States : North Carolina : Camp Lejeune 

 

<span style="font-family:"Arial",sans-serif">BRIEF POSITION SUMMARY:

<span style="font-family:"Arial",sans-serif">The program Specialist has a wide variety of tasks.  They are required to assist walk in customers by sourcing products or helping them to find product in the store.  They answer phone calls, process hazmat orders and contact customers.  They also receive in inventory, label it and replenish the shelves in the store.  It is a combination of customer service and warehouse responsibilities.

<span style="font-family:"Arial",sans-serif"> 

<span style="font-family:"Arial",sans-serif">DUTIES and RESPONSIBILITIES:

  • <span style="font-family:"Arial",sans-serif">Assist walk in customers in the store and answers inbound calls at a specific on site location to sell MSC products in accordance with MSC Culture and Customer Service Standards.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.  Consults with other associates to locate the most effective sources of information.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Works closely with vendors to produce quotes, expedite orders and locate sources for product.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Supports outside sales representatives.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Ensures excellent customer relations by responding, under Supervisor/Manager or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Operates basic warehouse vehicles (i.e., electric pallet jack and/or forklift).
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Creates and applies bar code labels using MSC item numbers or PO’s.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Loads, unloads, moves product by hand or by skid
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Picks items from bins
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Puts away all required product
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Fosters the MSC Culture in the location and throughout the company to ensure unity of purpose and fulfillment of MSC’s Mission.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">*Participates in special projects and performs additional duties as required*
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">To perform this job successfully an associate must be able to perform each essential duty
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">satisfactorily.  The requirements listed below are representative of knowledge, experience level and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

<span style="font-family:"Arial",sans-serif"> 

<span style="font-family:"Arial",sans-serif">EDUCATION and EXPERIENCE:

  • <span style="font-family:"Arial",sans-serif">A High School Diploma or the equivalent. 
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">2 years customer service experience, inbound/ outbound telephone sales or outside sales, experience required.  
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Industry experience preferred. 

<span style="font-family:"Arial",sans-serif"> 

<span style="font-family:"Arial",sans-serif">SKILLS:

  • <span style="font-family:"Arial",sans-serif">Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Excellent problem solving skills are required.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Excellent customer service and sales skills are required. 
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Excellent oral and written communications skills are also required.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Working Industrial knowledge preferred.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Must obtain MSC license to drive warehouse vehicles within specified time requirements.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Must obtain MSC certificate to pick DOT regulated items where required.

<span style="font-family:"Arial",sans-serif"> 

<span style="font-family:"Arial",sans-serif">OTHER REQUIREMENTS:

  • <span style="font-family:"Arial",sans-serif">A valid driver’s license is required
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Must pass all requirements to obtain a base pass, which may include additional background checks and other specific driving certifications.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Bending to lift items from the floor and racks required.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Lifting items up to 50 pounds required.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Ability to operate at heights up to 50 feet when required.
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Ability to stand for prolonged periods of time required
  • <span style="font-family:"Arial",sans-serif"><span style="font-family:"Arial",sans-serif">Ability to work in extreme heat/cold is required.

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.