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Branch Warehouse Associate

Date: Feb 16, 2021

Location: Chicopee, MA, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. 

Requisition ID : 5965 

Employment Type : Full Time         

Job Category : Warehouse / Distribution                                             

Work Location :  Chicopee, MA 

State or Province : Massachusetts (US-MA)     

Potential Work Location : United States : Massachusetts : Chicopee 



  • Coordinates branch delivery functions to ensure timely delivery and customer satisfaction.
  • Scans completed packages for UPS charges/invoicing.
  • Maintains branch inventory and recommends adjustments based on customer demand and personal knowledge of inventory.
  • Performs bin maintenance and cycle counts as necessary for branch inventory.
  • Receives incoming product and packages.  Distributes product and other packages to appropriate locations of the branch.
  • Ensures a safe working environment by keeping work areas orderly and clear of hazards.
  • Cleans, marks for shipping, packs, and ships finished goods to customers.
  • Orders supplies and product to ensure continued branch operations, inclusive of maintaining blanket orders.
  • Operates basic warehouse vehicles (i.e., electric pallet jack and/or forklift).
  • Resolves customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.  Consults with other associates to locate the most effective sources of information.
  • Guides less experienced branch associates to resolve customer issues, increase product knowledge, and promote MSC Culture.
  • Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation.
  • Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
  • Supports counter sales in the branch to ensure customer satisfaction.
  • Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
  • Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.
  • Supports outside sales representative in various branch activities.
  • Resolves more complex credit and collections issues to enhance customer service.
  • Fosters the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission
  • Participates in special projects and performs additional duties as required.


  • A high school diploma or the equivalent experience is required.
  • Knowledge of basic arithmetic is required.
  • A valid drivers license is required.


  • Excellent customer service and sales skills.
  • Excellent written and verbal communication skills.
  • Basic knowledge of warehouse processes and procedures.


  • In order to meet customer service requirements, associates can be temporarily re-assigned to other warehouse functions.
  • Bending and lifting to move items that are at least 50 pounds.
  • Ability to operate at heights up to 50 feet high.
  • Ability to stand for prolonged periods of time.


Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.                    


Nearest Major Market: Springfield MA