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InPlant Customer Success Partner *REMOTE Opportunity

Date: May 3, 2021

Location: Cleveland, OH, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. 

Requisition ID : 7074 

Employment Type : Full Time         

Job Category : Sales / Business Development                                             

Work Location :  Cleveland, OH 

State or Province : Ohio (US-OH)     

Potential Work Location : United States : Ohio : Cleveland 


*REMOTE OPPORTUNITY* Main region will be the Northcoast region including Ohio, Pennsylvania, Kentucky, W. Virginia



As part of the In-Plant Flex Team, this associate will focus efforts on Implementation of new In-Plant programs, training new and existing In-Plant associates, and perform special projects in support of the success of the In-Plant program and company success. This associate will travel to customer locations as well as operate virtually when possible.



  • Supports new account implementation with focus on transactional go-live
  • Training In-Plant associates in the general day to day responsibility including training with systems, solutions, product, and process
  • Communicates with customer and local sales owner on overall strategy
  • Strong understanding of the AS400, Vending, VMI, In-Plant SOPs
  • Ability to problem solve and ensure customer resolution
  • Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available
  • Closely connected with Project Management team to follow overall implementation strategy to maximize time to money
  • Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
  • Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.
  • Supports outside sales representative in various branch activities.
  • Resolves more complex credit and collections issues to enhance customer service.
  • Ability to learn and work fluently within our customer’s operating system or third-party software.
  • Implements and maintains an MSC VMI, Vending, or CMI program in customer location to enhance revenue generation.
  • Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information.
  • Represents MSC in conjunction with local sales owners at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations.
  • Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participation in special projects and performs additional duties as required



  • High School Diploma or the equivalent.
  • Minimum of 3 years inbound/ outbound telephone sales, outside sales, or customer service experience required preferably in the industrial or manufacturing segments.
  • Minimum 2 years in depth knowledge of supply chain solutions such as - Vending, vendor managed inventory, storeroom management and cross reference experience is required.
  • Minimum 2 years’ experience working with standard operating procedures (SOPs)
  • Industry experience required



  • In depth knowledge and tactical use of the AS400 or like systems are required
  • Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
  • Excellent problem-solving skills are required.
  • Excellent customer service and sales skills are required.
  • Excellent oral and written communications skills are also required.
  • Working Industrial knowledge preferred.
  • Proficient in Microsoft Excel



  • Overnight airline travel is required – 50-75% based on project scope
  • A valid drivers license is required.
  • Ability to lift items of up to 50 pounds required as needed.


Compensation starting at $46,725.00 and up commensurate with experience.

Benefits may include: paid time away including holidays and parental leave, medical and dental plans, retirement savings plans with company-match, disability and life insurance, tuition reimbursement program, recognition and service award programs, wellness and workplace flexibility programs, stock purchase plan, and product discounts (Benefits may vary by location).

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.                    


Nearest Major Market: Cleveland