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Salesforce Administrator

Date: Feb 18, 2021

Location: Davidson, NC, US

Company: MSC Industrial Supply

Built to Make You Better.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.

Requisition ID : 6323

Employment Type : Full time        

Job Category : Salesforce Admin                                           

Work Location : Davidson, NC, Remote

State or Province : NC  

Potential Work Location : Remote and or Davidson, NC


JOB TITLE: Salesforce Administrator


BRIEF POSITION SUMMARY: The person will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.


  • Build and foster relationships with business users regarding related support, inquiries and requests
  • Ensure project activities are delivered with high quality and on time
  • Support business requests to provide business process solutions that increase capabilities, productivity, accuracy and/or efficiencies utilizing the platform and solutions.
  • Capture business requirements / user stories
  • Participate in business requirements and technical requirements discussions/meetings
  • Document and execute QA test scripts
  • Keep abreast of new SFDC features and functionality using this knowledge to update end users
  • Knowledge of dependencies in requirements that may influence other solutions
  • Deliver declarative configuration solutions leveraging toolkit
  • Administer, customize and configure Salesforce features including but not limited to Profiles, Roles, Users, Page Layouts, Workflows, Reports, Dashboards, Objects, Fields, Record Types, Validation Rules, Process Automation, etc.
  • Participation on large engagements in a targeted / support role.
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participation in special projects and performs additional duties as required


To perform this job successfully an associate must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, experience level and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


  • Bachelor's degree in computer science or business administration or equivalent degree, certification or work experience is required.
  • Two years formal system development life cycle experience is preferred.
  • Experience working in the platform is preferred.
  • General business experience including sales, distribution and warehouse is preferred.
  • Experience with implementing cloud based and on premise business software solutions preferred.
  • Completion of multiple trails, modules, projects and/or badges is preferred.
  • Working towards certification is preferred.


  • Excellent interpersonal, oral and written communication skills required.
  • Project management skills preferred.
  • Working knowledge of MS Excel, Word, Project and PowerPoint is required.
  • Ability to work independently with guidance in intervals.
  • Ability to carry out instructions furnished in written or oral form.


  • A valid driver’s license and the ability to travel up to 10% of the time may be required.

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.                    


Nearest Major Market: Charlotte
Nearest Secondary Market: Concord