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Spec, PC Support I

Date: Feb 1, 2021

Location: Davidson, NC, US

Company: MSC Industrial Supply

Built to Make You Better.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.

Requisition ID : 6229 

Employment Type : Full Time         

Job Category : Information Technology                                         

Work Location : Davidson, NC 

State or Province : North Carolina     

Potential Work Location : North Carolina - Remote 

 

BRIEF POSITION SUMMARY:

This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.

DUTIES and RESPONSIBILITIES:

  • Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.
  • Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.
  • Ensures internal and external customer satisfaction at all times. 
  • Identifies and implements improvements to enhance customer satisfaction on a continual basis.
  • Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.
  • Performs software installations on all desktops/laptops, and End-User devices.
  • Performs software distribution tasks as required.
  • Update firmware on laptops, smart phones and MFPs.
  • Configure and active smartphones and tablets
  • Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.
  • Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.
  • Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.
  • Contributes to PC Support related documentation as required.
  • Performs appropriate change control procedures with regards to all PC Support systems.
  • Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.
  • Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support.
  • Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.
  • Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC’s business strategy to ensure we make the right decisions through time to maximize MSC’s systems investment.
  • Ensures the confidentiality of sensitive information. 
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participation in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE:

  • Associates Degree in Computer Science or equivalent experience is required.
  • Minimum of 1 year experience demonstrated skills and in-depth knowledge of the following:  PC – Desktop and Laptops, Mobile Devices, peripherals, and client / server technology in a corporate environment is required.
  • Hands on experience with Windows 10, O365, Active Directory and VPN required.
  • Certifications such as A+, Network + and ITIL are preferred
  • Experience with Citrix/Netscaler is preferred.
  • Macintosh Experience will be viewed favorably.

SKILLS:

  • Minimum of 1-2 years experience in a tier 1 technical support position providing break/fix and desktop support services required.
  • Solid understanding of Active Directory and Group Policies.
  • Working knowledge of building and maintaining corporate desktop/laptop images preferred.
  • Working knowledge of McAfee ePolicy Orchestrator or similar product is a plus.
  • Working knowledge of Android, IOS configuration in regards to email.
  • Working knowledge of VMware virtualization is a plus.
  • Solid understanding of VPN, dual factor authentication, remote access, wireless routers, mobile devices and firewalls is a plus
  • Understanding of Internet technologies, including encryption, SSL, Browsers, firewalls, and proxies
  • Hands-on experience supporting Windows 10, Microsoft office 2016 suite
  • Experience with Software Distribution Tools such as Big Fix or SCCM is desirable.
  • Working knowledge of TCP/IP, DNS, WINS, DHCP, SMTP and Windows networking fundamentals.
  • Must have the ability to engage and work effectively with vendor resources and internal resources.
  • Must have excellent customer service skills related to providing desktop support.
  • Strong verbal and written communication and documentation skills
  • Well organized and an ability to resolve issues in a timely manner

OTHER REQUIREMENTS:

  • A valid driver’s license and the ability to travel up to 5% of the time may be required.

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.                    

                                                                  


Nearest Major Market: Charlotte
Nearest Secondary Market: Concord