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Supervisor, Telesales

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Date: Jun 6, 2019

Location: Harrisburg, PA, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 2842 

Employment Type : Full Time         

Job Category : Telesales                                             

Work Location :  Harrisburg, PA (Whse) 

State or Province : Pennsylvania (US-PA)     

Potential Work Location : United States : Pennsylvania : Harrisburg 

 

DUTIES and RESPONSIBILITIES:

 

  • Supervises a team of telesales associates that adhere to the department requirements, including but not limited to: call quality, productivity and performance habits.
  • Organizes, motivates and leads Telesales profit targets and performance goals.
  • Generates and uses metrics to support sales and service performance.
  • Coaches proactive selling techniques to produce a telesales team that attains highly professional selling skills in order to excel in the following areas: revenue generation, account penetration, goal attainment, and time and territory management.
  • Continuously evaluate all aspects of Telesales operations to identify improvement opportunities.
  • Develops vendor support to motivate sales performance.
  • Creates associate training and development of needs assessments.
  • Performs all duties inherent in the position of MSC Supervisor as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates.
  • Drives the MSC culture to ensure unity of purpose and fulfillment of MSC’s mission.
  • Participates in special projects and performs additional duties as required.

 

EDUCATION and EXPERIENCE:

 

  • High School diploma or the equivalent required
  • College degree or the equivalent preferred
  • A minimum 3 years of sales experience is required
  • A minimum 1 year of sales supervisor experience preferred

 

SKILLS:

 

  • Knowledge application and use of Customer Relationship Management (CRM) tools is preferred
  • Excellent project management skills are required
  • Excellent sales closing skills are required
  • Excellent oral and written communication skills
  • Basic office computer literacy
  • Strong organizational skills required.
  • Willing to work and shift and travel when necessary

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

 

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

 

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

 

Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         


Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg

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