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Sr Inside Team Supervisor

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Date: Dec 6, 2018

Location: Oklahoma, OK, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 1948 

Employment Type : Full Time         

Job Category : Sales Operations                                             

Work Location :  Oklahoma City, OK 

State or Province : Oklahoma (US-OK)     

Potential Work Location : United States : Oklahoma : Oklahoma 



·         Supervises the Inside Sales team to ensure customer satisfaction, associate development, and the achievement of sales goals.

·         Supervises the distribution and allocation of any branch inventory to ensure accuracy and efficiency of branch inventory efforts.

·         Tracks expenses and other financial issues through budgetary and other analysis to ensure adherence to branch budgetary parameters. Takes corrective action and implements process improvements as necessary.

·         Supervises the branch accounts receivable functions to ensure accounts are current.  Acts to ensure branch accounts receivable goals are met.

·         Visits customers to assess needs, establish rapport, and establish accounts.

·         Trains branch associates on MSC’s systems and sales techniques to enhance effectiveness of Inside Sales team efforts.  Schedules associates for advanced training sessions with CSC training or vendors to meet developmental needs.

·         Acts as the point of contact for all communication with the call centers and ensures any branch issues that would affect call center operations are properly resolved.

·         Conducts regular branch meetings to address any open inside sales issues or opportunities.  Implements any process improvements arising from these meetings to increase branch effectiveness and productivity.

·         Supports outside sales associates by providing information and expertise to contribute to the success of outside sales efforts.

·         Supports Branch Sales Manager by providing reports, information, and expertise to contribute to the overall success of the branch.

·         Supervises all administrative reporting for the branch including reports for the CSC and local branch requirements.

·         Travels to suppliers to increase specific or general product knowledge.  Trains other branch associates in knowledge gained to contribute to branch success.

·         Performs all duties inherent in the position of MSC Supervisor as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates.

·         Drives the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.



·         A High School Diploma or the equivalent and a minimum of four years sales/ customer service experience including three years supervisory experience and 2+ years MSC supervisory experience are required. 

·         4+ years related industry experience is preferred.



·         Advanced knowledge of branch policies and practices is required. 

·         Computer literacy and proficiency in word processing and spreadsheet software is required. 

·         Advanced knowledge of MSC products, services, branch procedures, and sales systems is required.

·         A valid driver’s license and the ability to travel is required. 

·         Advanced Customer Service skills and excellent oral and written communications skills are also required.




Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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