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Dir, Customer Fulfillment

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Date: Nov 22, 2018

Location: Reno, NV, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 964 

Employment Type : Full Time         

Job Category : Supply Chain Operations                                             

Work Location :  Reno, NV (Whse) 

State or Province : Nevada (US-NV)     

Potential Work Location : United States : Nevada : Reno 




  • Provides leadership, direction, and motivation to the management team to successfully and effectively work to accomplish operational goals and to ensure optimum performance of the CFC .
  • Directs managers, line supervisors, and associates in the performance of the day-to-day operations of the customer fulfillment center.
  • Delegates responsibilities between department managers to achieve optimal operating results and continuous improvement.
  • Develops the CFC budget, ensures adherence to the budget, and takes corrective action as required.  Strives for cost per line improvements in all operations with a focus on productivity gains and error reduction.
  • Monitors warehouse performance towards corporate goals.  Analyzes results and initiates appropriate action to achieve goals.
  • Develops cross-functional relationships external to the customer fulfillment center to achieve goals and identify improvement opportunities.
  • Directs efforts to improve profitability through cost reduction, cost avoidance, and process improvement/loss prevention.
  • Develops and delivers presentations to executive management.
  • Directs regular staff meetings to ensure communication of strategy and resolution of issues.
  • Manages significant cross-functional projects to ensure goals and timeline are met.
  • Manages CFC inventory and ensures that all checks and balances are in place and operational to ensure inventory integrity/loss prevention.
  • Shares “best practices” with other CFC’s.
  • Performs all duties inherent in the role of MSC manager as defined by the MSC Code of Conduct including hiring, termination, review, and development of associates.
  • Develops, implements and fosters the Safety Culture alongside the Global Safety department through direct input and resource management.
  • Drives the MSC Culture in the customer fulfillment center and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
  • In order to meet customer service requirements, associates can be temporarily re-assigned to other warehouse functions.
  • Participates in special projects and performs additional duties as required.




  • Bachelor’s Degree in Business or the equivalent and a minimum of five years experience in customer fulfillment/distribution center management including direct management of staff required.




  • Excellent leadership, analytical, mathematical, computer, and organizational skills required.
  • Strong customer fulfillment, warehousing, and materials handling background required.
  • Knowledge of budgeting and staffing analysis required.
  • Excellent oral and written communications skills required.




  • Bending to lift items from the floor and racks required.
  • Lifting items between 25 and 50 pounds required.
  • Ability to operate at heights up to 50 feet required.
  • Ability to stand for prolonged periods of time required.




  • Position may require a valid states driver’s license.

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         

Nearest Major Market: Reno
Nearest Secondary Market: Tahoe