UK- Applications Engineer (Aberdeen, Scotland, GB)

When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations.

We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.

We have big ambitions, and we need people who work here to have big ambitions too.

To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.

If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

Watch HERE to find out what it takes to be successful and build a better career at MSC.

Requisition ID : 20458

Employment Type : Full Time

Job Category : Engineering

Work Location : Wednesbury, UK

Potential Work Location : United Kingdom : Scotland : Aberdeen || United Kingdom : Scotland : Dumfries || United Kingdom : Scotland : Fife || United Kingdom : Scotland : Glasgow || United Kingdom : Scotland : Kintyre || United Kingdom : Scotland : Lannark || United Kingdom : Scotland : Perth

As an Applications Engineer at MSC, you will work with some of the UK’s best engineering businesses, delivering excellence to enhance their operation and drive engineering credibility throughout our business and our customers. Through exceptional precision engineering insight, you will showcase our capability, and alongside our business development team, you will play a crucial part in our operation. Change our customers’ expectations by delivering significant process improvements.

Are you looking to take your career to the next level? When you join MSC, we offer you more than just a job. We provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!

What’s in it for me?

• With MSC, you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, so you will have constant access to coaching, mentoring, and an environment where personal and professional development and success are celebrated.

• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials, or shopping for a special occasion, we’ve got you covered.

• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing?

As an Applications Engineer, you will be instrumental in winning new large customers through valuable interactions with our customers. By demonstrating your expertise and engineering credibility, you will secure metal-working-biased customers who will contribute to our business goals.

To be successful in manufacturing means being leaner and more agile than your competitors – and that means you’ll need to understand all factors that contribute to improving efficiency and the total cost of an operation.

Provide onsite technical support advising customers of the right tool for the right job and analyse their processes to propose solutions to drive both cost and productivity savings.

You will be able to position the MSC brand as a vehicle for their growth by delivering the cost savings we have promised in the contract. Showcasing your excellence and adding value to our customers will ensure we continue to exceed our customers’ expectations, which will encourage further growth for MSC.

Join the team with a fresh perspective - by adopting an inquisitive mindset, you will be able to help transform our business. We’re sure you look at things differently from how we do, so we invite you to question the norm. This also translates to your approach to our customers; your ability to ask insightful, thought-provoking questions will enable you to truly add value to their business.

Your ability to think forward and innovatively will be essential to your success here at MSC. We pride ourselves on being able to continuously exceed our customers’ expectations and strive to be market leaders in innovation. You’ll provide effective solutions by thinking creatively for our customers, which will lead to further developing our organisational brand.

Our people are what makes us unique as a business, and our associates are recognised for exuding passion. We believe that this enthusiasm and mindset are what instill belief, excitement, and courage in our customers. Your intensity will make us stand out and will confirm to our customers that they have made the right choice to work with MSC.

What do I need?

We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC, you will embody our values and these significantly important attributes, ones that MSC believes embody talent within our business.

Connections: Your interpersonal skills, how well you manage relationships, and how rewarding you are to deal with

Thinking: The abilities you draw upon to solve problems, learn, and be agile

Creativity: How adept you are at creating solutions and working with change

Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values, and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference, then we would love to hear from you - apply today!

Why MSC?

The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact.

We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.

You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop, both professionally and personally.

From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.

Watch HERE to find out what it’s like to work at MSC and join us as we continue to build a team of people doing their best work

We won’t just give you a job, we’ll enable you to be yourself, discover opportunity, unlock your potential, and design your career.

UK - Service Delivery Manager (GB)

Built to Make You Better.

As you already know we are all about supporting your personal and professional development as well as helping you along the way with your career journey, that’s why we can’t think of anyone better to fill our open vacancies.

Whether your career path is vertical or squiggly we’d love to support your progression internally and watch you grow.

Requisition ID : 21196

Employment Type : Full Time

Job Category : Customer Service/Support

Work Location : Wednesbury, UK

Potential Work Location :

Service Delivery Manager – 12-Month Fixed-Term Contract (Maternity Cover)

As a Service Delivery Manager with MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC, and you’ll adopt a proactive approach to maximize their experience.

Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!

What’s in it for me?

With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing?

Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build.

Problem-solve and work closely with key stakeholders both with the customer’s business and at MSC to provide first-class service. We have worked hard to form great relationships with our customers, and you will naturally build and maintain these relationships to improve our customers' trust in us. We will be looking for you to effectively manage service levels and stock-outs for our customers, maximising customer experience.

Reacting to our customers is something we are great at, and we pride ourselves on operating proactively to anticipate issues before they arise. You will be in the perfect position to dynamically manage the stock levels through stock reviews and analysis of slow/fast stocks and ensure the right items are on-site for our customers to operate effectively and accurately.

You can take personal ownership by talking to your customers, advising, coordinating, and making improvements. Support them with better purchasing decisions, product consolidation, brand offering, customer performance, sales, and margin. Improve commerciality by always balancing the needs of the customer with the needs of the business.

What do I need?

We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with

Thinking: The abilities you draw upon to solve problems, learn and be agile

Creativity: How adept you are at creating solutions and working with change.

Drive: Your level of ambition.  The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today!

This role would suit someone with experience in sales administration, customer experience, sales, customer service or account management.