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Rep, CustCare Support - Commercial Sales

Date: Apr 1, 2021

Location: Reno, NV, US

Company: MSC Industrial Supply

Built to Make You Better.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.

Requisition ID : 6784 

Associate Referral Bonus Amount : $500.00 

Employment Type : Full Time         

Grade : NonExempt N7 

Job Category : Customer Care / Contact Centre                                             

Work Location :  Reno, NV (Whse) 

State or Province : Nevada (US-NV)     

Potential Work Location : United States : Nevada : Reno 

 

 

BRIEF POSITION SUMMARY:

The Commercial Sales Support Representative must provide an effortless, expedient support and resolution channel to our internal and external customers. The processes used to handle the support transactions are designed to minimize the customer involvement in the resolution process and create great customer satisfaction and confidence in MSC’s ability to support our customer’s needs.

 

DUTIES and RESPONSIBILITIES:

* Responsible for proficiencies in required MSC processes and applications relevant to the Commercial Sales Support and Customer Care Omnichannel roles.

* Effectively manages customer interactions including inbound and outbound calls and email communications.

* Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana and Vendor Websites) and collaborate with other departments to identify and address the customers stated and unstated product and service needs.

* Provides effortless customer experiences regardless of the chosen modality related to products, services, pricing and follow up.

* Resolves customer issues and follow up needs using the most efficient and cost-effective resources and processes.

* Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth.

* Consistently expands sales, service and product knowledge using MSC’s training offerings.

* Adopts and exhibits MSC Culture to ensure the fulfillment of MSC’s vision and purpose.

* Communicates customer issues and trends to leadership to ensure timely resolution and improvements in the customer overall experience.

* Achieves the productivity goal expectations of the role.

EDUCATION and EXPERIENCE:

High school diploma or graduate equivalent required.

Experience in a Call Center environment and handling customer resolution preferred.

SKILLS:

Strong verbal and written communication skills required.

Proficiency in Microsoft Office applications, specifically Outlook, Word and Excel desired.

Experience with Sales Force and AS400 is desired.

Strong customer service and sales skills required.

Strong organizational and time management skills required.

Bilingual ability (Spanish or French) desired.

Demonstrates acceptable proficiency in all MSC’s required competencies: o Customer Focus

o Decision Quality

o Drives Collaboration

o Develops Talent

o Communicates Effectively

o Instills Trust

 

 

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.                    

                                                                  


Nearest Major Market: Reno
Nearest Secondary Market: Tahoe