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Outbound, Manager

Date: Jul 15, 2019

Location: Atlanta, GA, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 2757 

Employment Type : Full Time         

Job Category : Warehouse / Distribution                                             

Work Location :  Atlanta, GA (Whse) 

State or Province : Georgia (US-GA)     

Potential Work Location : United States : Georgia : Atlanta 


The position of the Outbound Manager will work on the closely with the CFC Manager and Director to assure customer satisfaction and on time shipping with respect all outbound departments and operations.  This position needs to understand how to successfully evaluate data realting to: workflow, projections (volume) KPI's yet be hands on when necessary.  




  • Manages department workflow to ensure optimum service levels are maintained.
  • Oversees service levels to ensure delivery trucks depart on time and as scheduled.
  • Monitors productivity reports and error-rate reports and takes corrective action.
  • Resolves internal and external customer complaints.
  • Attends cross-functional meetings regarding new procedures or improvements to the current system, and conducts weekly supervisory meetings to discuss improvement opportunities.
  • Reviews and monitors associate training needs.
  • Monitors and adheres to culture training policies and initiatives.
  • Interacts with the Goods-In team to aid in reducing the number of errors that leave the CFC and increase communication. Promotes safe work practices.
  • Interacts with vendors regarding improved shipping materials.
  • Analyzes goods out procedures and processes to identify improvement opportunities.
  • Shares “best practices” with other CFCs.
  • Ensures compliance with all applicable legislative and regulatory requirements and standards by directing and monitoring the implementation of necessary documentation.
  • Interacts with Sales, In-Bound and Inventory departments in order to ensure that service level is maintained.
  • Improves customer service while continuing to reduce out-bound distribution costs.
  • Develops and supports supervisory goals regarding safety metrics.
  • Provides resources for Global Safety initiatives.
  • Performs all duties inherent in the role of MSC Manager as defined in the MSC Code of Conduct including hiring, termination, review and development of associates.
  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
  • In order to meet customer service requirements, associates can be temporarily re-assigned to other warehouse functions.
  • Participates in special projects and performs additional duties as required.





  • High school diploma or the equivalent required.
  • Minimum of five years of distribution experience and management experience required.




  • Excellent working knowledge of the distribution process and goods out process required.
  • Computer proficiency in word processing and spreadsheet software required.
  • Knowledge of computers and AS/400 system required.
  • Good verbal and written communication skills required.




  • Bending to lift items from the floor and racks required.
  • Lifting items between 25 and 50 pounds required.
  • Ability to operate at heights up to 50 feet required.
  • Ability to stand for prolonged periods of time required.




  • Position may require a valid states driver’s license.
  • Position may require the ability to travel.


Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         

Nearest Major Market: Atlanta