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Credit Rep -Remote

Date: Sep 11, 2021

Location: Charlotte, NC, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. 

Requisition ID : 7746 

Employment Type : Full Time         

Job Category : Accounting/Audit/Finance                                             

Work Location :  Davidson, NC (CSC) - Remote 

State or Province : North Carolina (US-NC)     

Potential Work Location : Charlotte || United States : North Carolina : Charlotte || United States : North Carolina : Davidson 



* Processes orders, addresses past due status, makes collection calls, reviews credit lines, and makes credit decisions based on the guidelines and limits of authority established by management.

* Reconciles customer accounts by resolving any problems that are preventing timely payments. Assists customers who have credit/collection reconciliation problems with their outstanding balance.

* Researches and reconciles miss-applied payments, short paid invoices, credits taken twice, sales tax adjustments to determine possible solutions, and all other disputed balances on open transactions.

* Processes duplicate copies of invoices or credits for accounts at the customer’s request.

* Processes proof of deliveries for UPS, Truck and Direct shipments made to customers.

* Interact with internal personnel (i.e. Customer Service, Sales and Branch Associates) regarding customer inquiries on billing issues.

* Responsible for collection portfolio of approximately 800 customers with balances greater than 30 days old. Daily workflow includes collection calls, reconciling customer problems, following up on open issues, documenting customer notes, providing world class customer service, handling incoming calls from internal and external customers, and all other assigned daily credit and collection programs.

* Daily call volume varies but is estimated at 60 to 80 calls per day.

* Researches payments/credits that have been miss-applied, applied to similar accounts, short paid, taken twice, etc. Complete adjustment forms for sales tax, freight or sales related issues as required.

* Prepares delinquent and fraudulent accounts to be placed for collection.

* Follows guidelines on collection techniques and procedures established by management.

* Participates in team meetings. Fosters the MSC Culture within the credit department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

* Participates in special projects and performs additional duties as required.




To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge experience level and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.



  • High school diploma or the equivalent is required. Some college is preferred.
  • Minimum of two years of commercial credit/collections experience is required.



  • PC experience is required.
  • Good verbal and written communication skills are required.
  • Good time management and organizational skills are required.
  • Experience with SAP AS400 System format preferred


Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.                    


Nearest Major Market: Charlotte