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Team Lead, Tool Crib Attend PRISM

Date: Feb 2, 2021

Location: Sullivan, IA, US

Company: MSC Industrial Supply

The Deco Team Lead, Tool Crib Attendant PRISM provides supplemental service support to the Manager and customer that we service. Coordinates and provides support of daily activities of tool crib attendants.

DUTIES and RESPONSIBILITIES:

  • Provides daily work direction to a team of tool crib attendants specifically in providing them a foundation of customer solutions, understanding company products, services and how to meet the needed tool specifications for the customer.
  • Performs all normal functions/operations of a Tool Crib Attendant such as but not limited to stocking the tool crib, full use of CribMaster Inventory Management System to complete daily tasks, order generation, tracking, and routing.
  • Reconcile vendors packings slips for customer invoicing to settle any discrepancies.
  • Ensure appropriate customer stock levels and obtains customer approval to place orders when required.
  • Reviews work processes, provides suggestions and coordinates with the PRSIM manager for daily process improvement and participates on project planning including special projects.
  • Establish productive, professional relationships with both internal and external key decision makers.
  • Maintain high customer satisfaction ratings that meet company standards.
  • Identifies associate and customer needs and challenges and provides the PRSIM leader information to support resolution.
  • Participates in the hiring and training process, providing feedback to the PRSIM manager.
  • Provides feedback on employee performance to the PRSIM Manager, and recommends promotions, transfers, and disciplinary action.
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participation in special projects and performs additional duties as required.

 

EDUCATION and EXPERIENCE:

  • High school diploma or the equivalent is required
  • Experience in a manufacturing environment with knowledge of cutting tools, abrasives, and MRO products required.
  • Must display leadership and team building skills within a team function.
  • Excellent communication skills required both written and verbal.
  • Customer service experience is preferred.
  • Previous team lead experience preferred.
  • Relevant Military experience a plus.

 

SKILLS:

  • Bending to lift items from the floor and truck required.
  • Lifting items up to 75 pounds required.

OTHER REQUIREMENTS:

  • A valid driver’s license and the ability to travel may be required.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. 


Nearest Major Market: Davenport
Nearest Secondary Market: Moline