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Marketing Automation Specialist (Davidson, NC or Melville, NY)

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Date: Jan 26, 2019

Location: Davidson, NC, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 1804 

Employment Type : Full Time         

Job Category : Marketing                                             

Work Location :  Davidson, NC (CSC) 

State or Province : North Carolina (US-NC)     

Potential Work Location : United States : New York : Melville || United States : North Carolina : Davidson 



The Marketing Automation Specialist executes automated marketing campaigns by working in concert with internal and external teams to implement marketing programs that build awareness and generate demand. This role is a point person for all things email, supports virtually all marketing centers of excellence, oversees the functionality of systems used to execute MSC marketing campaigns, and works cross-functionally to continuously improve both processes and performance of campaigns.



  • Responsible for leveraging marketing automation software to execute on digital and traditional marketing campaigns
  • Implements multi-channel automated campaigns such e-mail, direct mail, welcome campaigns, and loyalty programs
  • Coordinates and proofs digital assets needed to execute on campaigns (digital ads, landing pages, forms, etc.)
  • Designs and builds automation flows using campaign management software
  • Serves as a primary contact for building and deploying multi-touch, logic-driven nurture streams
  • Segments lists based on behaviors such as past purchases, email engagement, and website interactions
  • Creates distribution lists for campaigns based upon agreed upon criteria from the business
  • Executes dynamic email campaigns, schedules deployment, and tracks performance (open rate, click-thru rate, unsubscribes)
  • Maintains and manages schedule for email campaign deployment
  • Works with the Customer Master Data team to minimize list fatigue and opt-outs to improve email deliverability
  • Executes A/B testing (messaging, CTAs, subject lines, templates, audience segments, etc.) to continually optimize the performance of campaigns
  • Maintains expertise and understanding the latest marketing automation best practices and incorporates them into the process
  • Responsible for coordinating and maintaining product data feeds for use in digital marketing
  • Stays current with digital marketing & related technology trends
  • Ensures websites are tagged properly for digital marketing program execution and tracking
  • Ensure timeliness and quality of all deliverables
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose; participates in special projects and performs additional duties as required.
  • Participates in special projects and performs additional duties as required



  • Bachelor’s degree in Marketing or related field required
  • Three years of experience in campaign management, email marketing, or marketing operations required
  • Proficient in IBM Campaign or a comparable marketing automation platform (Adobe Campaign, Marketo, Eloqua)
  • Experience working within an email platform such as Silverpop, Yesmail, or MailChimp
  • Practical experience with a plus



  • Excellent organizational skills and strong attention to detail
  • Problem solving ability and consideration of process improvements
  • Demonstrated ability to handle multiple projects and details simultaneously
  • Ability to work collaboratively with internal and external associates and teams
  • Ability and flexibility to adjust to changing requirements, schedules and priorities
  • Excellent communication skills, both written and verbal
  • Knowledge of email marketing and best practices
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint



·A valid driver’s license and the ability to travel as needed are required.

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         

Nearest Major Market: Charlotte
Nearest Secondary Market: Concord

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