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Admin, Customer Care Bids/Quotes

Date: Aug 5, 2019

Location: Harrisburg, PA, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. 

Requisition ID : 3304 

Employment Type : Full Time         

Job Category : Customer Care / Contact Centre                                             

Work Location :  Harrisburg, PA (Whse) 

State or Province : Pennsylvania (US-PA)     

Potential Work Location : United States : Pennsylvania : Harrisburg 




  • Prepares and organizes customer files (Microsoft Excel, PDF files, and faxes) to be placed into the cross-reference template.
  • Prepares customer files to be returned to the Sales Team with appropriate Cross Reference information.  
  • Communicates status of requests between the Sales Department and the cross-reference team.
  • Organizes Cross Reference requests for the team based on timelines provided by Sales in order to meet the customers’ expectation. 
  • Maintains project request “Inbox” and updates the Quick base reporting software for current and past requests.
  • Develops department reporting as requested.
  • Fosters MSC Culture in the department and throughout the company to ensure unity of vision and fulfillment of MSC’s Mission.   
  • Participates in special projects and performs additional duties as required.     




  • High school diploma or equivalent is required.
  • Minimum of two years industry experience is preferred.




  • Basic proficiency in Windows PC as well as the Internet is required. Advanced skill with Microsoft Excel is required. 
  • Proficiency in the AS/400 sales related functions is preferred.
  • Familiarity with a variety of industrial products is preferred.
  • Good communication skills are required. 

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 


We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.


If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.


Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         

Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg