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Customer Care Representative, Ecomm (9:00am-5:30pm)

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Date: May 2, 2019

Location: Harrisburg, PA, US

Company: MSC Industrial Supply

Built to Make You Better.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.

Requisition ID : 2822 

Employment Type : Full Time         

Grade : NonExempt N7 

Job Category : Customer Care / Contact Centre                                             

Work Location :  Harrisburg, PA (Whse) 

State or Province : Pennsylvania (US-PA)     

Potential Work Location : United States : Pennsylvania : Harrisburg 


E-Commerce Customer Care Representative

MSC is growing—and going—strong. We seek someone with exceptional email, text and chat communication skills to respond to all types of customer inquiries. In this role, you will apply your e-commerce knowledge and skills in a highly dynamic environment to foster customer engagement, account retention and revenue generation.


Use your helpful, can-do personality and your product and sales knowledge to foster customer satisfaction.

  • Respond to incoming emails, chats, and texts to sell MSC products, assist customers with electronically generated orders, requests, concerns and questions to ensure full support of e-commerce customer service functions and standards.
  • Resolve customer product and service issues by providing sales-related solutions.
  • Guide less experienced associates to resolve customer issues and increase product knowledge.
  • Communicate customer concerns to management to ensure the most effective and lasting resolution.
  • Build customer relationships through exceptional levels of service that foster satisfaction and retention.
  • Resolve more complex credit and collection issues.


The skilled sales and customer service professional we seek should have these qualifications.   

  • At least two years inbound/outbound telephone sales, outside sales, or customer service experience
  • Excellent customer service and sales skills
  • Solid verbal and written business communication skills using professional language and standard grammar
  • Computer literacy and proficiency with email, internet browsers and the Windows operating system
  • Basic arithmetic skills
  • High school diploma or the equivalent

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 


As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.


If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.


Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         

Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg