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Director Business Process Re-Engineering - Can be based in Melville or Davidson

Date: Jul 31, 2019

Location: Melville, NC, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID : 3017 

Employment Type : Full Time         

Job Category : Supply Chain Operations                                             

Work Location :  Davidson, NC (CSC) 

State or Province : North Carolina (US-NC)     

Potential Work Location : United States : New York : Melville 


Position can be based out of Melville or Davidson


This new leadership position will be responsible for partnering with functional business areas to develop and execute near and long-term strategies for enterprise wide operational excellence. The role involves a combination of identifying, prioritizing, and driving near term process improvements and large-scale process re-engineering initiatives. The leader will manage a dedicated and matrixed team to facilitate and drive business transformation and business process re-engineering initiatives in the near-term and guide and enable continuous operational improvement for the long term.


  • Leads an end to end business process re-engineering team to identify, prioritize, establish metrics for, and deliver business process improvements across the organization. Works closely with functional area leadership to facilitate decisions necessary for success.
  • Leads cross-functional team to improve business processes by understanding current processes and proposing modifications or re-engineering initiatives, taking an end-to-end perspective with a focus on improved service and operational excellence, and increased customer and stakeholder satisfaction.
  • Leads the design and execution of complex business reengineering initiatives including detailed program planning, change management, and effective governance
  • Identifies and manages external expertise as needed to support process re-engineering initiatives
  • Provides oversight over key programs to ensure successful business transformation and re-engineering outcomes with minimal impact to core business operations.
  • Leverages industry standard re-engineering principles, methodologies and tools to model, measure, and quantify improvements and efficiencies.
  • Works in alignment with senior leadership in the identification, prioritization, design and implementation of process re-engineering initiatives
  • Gains in-depth understanding of MSC end-to-end business processes and operations to establish trust, intelligently collaborate and gain alignment across MSC.
  • Communicates BPR initiatives effectively at all levels of the company and build engagement and trust with senior management and process owners
  • Coaches teams to develop plans that enable continuous improvement and initiate and champion change to develop an organizational mindset that drives process improvement, ownership and accountability.
  • Obtain alignment with business process owners to identify success criteria and process metrics for the identified initiatives. Take ownership of ongoing continual measurement and monitoring processes working with functional owner.
  • Performs all duties inherent in the role of an MSC Director including hiring, termination, review and development of associates.
  • Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participation in special projects and performs additional duties as required


  • Bachelor’s degree or the equivalent experience required. Graduate degree preferred.
  • Minimum of ten years of leadership experience required preferably five of which are in a senior leadership role required.
  • Minimum of five years’ experience leading major business process reengineering initiatives required.
  • Hands-on experience in opportunity analysis, business case development, implementation and change management required.
  • Demonstrated success initiating change and ability to influence at all levels required.



  • Outstanding influence and communications skills, particularly with senior executives
  • Excellent organizational, time management, presentation and facilitation skills.
  • Excellent leadership, project management, and problem solving skills with demonstrated use of data analysis and metrics to drive decision making and continuous improvement.
  • Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational change.
  • High energy, self-starter, excellent team player
  • Possess personal qualities of integrity, credibility, and commitment to corporate mission.
  • Ability to collaborate and partner with various SMEs across the organization.
  • Proven ability to develop teams and train others in new ways of doing things.
  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions
  • Ability to quickly understand complex business systems and processes.
  • Strong situational assessment and decision making skills.



  • A valid driver’s license is required.
  • Ability to travel 25% - 50% of the time is required.

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 


As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.


If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.


Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.