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Customer Service (AIS)

Date: Nov 19, 2020

Location: New Brighton, MN, US

Company: MSC Industrial Supply

AIS is a leading production fastener company in the Midwest, providing MSC a solid growth platform for expansion in the OEM fasteners market and complements our fastener and VMI solutions, as well as our core metalworking and MRO business. Come join us as we continue to build a diverse and inclusive workplace.

 

Requisition ID : 5291 

Employment Type : Full Time         

Job Category : Sales Operations                                             

Work Location :  New Brighton, MN (AIS) 

State or Province : Minnesota (US-MN)     

Potential Work Location : United States : Minnesota : New Brighton 

 

<span style="font-family:"Arial Narrow",sans-serif">– New customer, part, and program acquisition – 55%

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Manage flow of quotes from customers to sourcing. Includes determining if all information necessary to quote is provided
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Collaborate and set pricing on new program (VMI) quotes
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Determine inventory starting levels for new customer programs
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Act as program manager for new programs (VMI) won
    • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Includes managing cross functional team to ensure successful implementation
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Manage customer pricing via ERP contract system
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Complete and deliver quotes in conjunction with OSA’s 

<span style="font-family:"Times New Roman",serif"> 

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Expedite quality issues with purchasing and quality teams – 5%

 

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Analyze incoming orders awaiting approval and push to warehouse – 15%

 

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Ensure satisfactory delivery levels for customers with purchasing (99.98% on-time) - 10%

 

  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Enter discrete orders for non-VMI parts – 15%
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial Narrow",sans-serif">Visit customers as needed with OSA’s or VMI team – as needed

 

 

 

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.  

 


Nearest Major Market: Minneapolis