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Inside Account Representative

Date: Feb 21, 2021

Location: New Brighton, MN, US

Company: MSC Industrial Supply

AIS is a leading production fastener company in the Midwest, providing MSC a solid growth platform for expansion in the OEM fasteners market and complements our fastener and VMI solutions, as well as our core metalworking and MRO business. Come join us as we continue to build a diverse and inclusive workplace.


Requisition ID : 5991 

Employment Type : Full Time         

Job Category : Sales Operations                                             

Work Location :  New Brighton, MN (AIS) 

State or Province : Minnesota (US-MN)     

Potential Work Location : United States : Minnesota : New Brighton 



This position requires providing a sales service-oriented interface with all outside consultants, users, representatives, prospects, and internal personnel. Promotes products and capabilities in alignment with All Integrated Solutions sales and profitability objectives. Integrity, vision, and dedication are essential for this role. 



  • Key interface between the customer and internal departments (purchasing, quality, warehouse, and accounting) to coordinate activities between the customers, sales and other functional areas of the business to meet organizational goals as well as ensure timely and accurate order shipments to the customer.
  • Enhance sales and provide resolution to questions from key customer decision makers, specifiers, engineers and suppliers through the application of product knowledge.
  • Ensure that purchase orders, VMI and EDI (Electronic Data Interchange) orders are verified and accurately entered, tracking errors and initiating preventive steps, handle cancellations, debits and credits.
  • Expediting orders to make the delivery time and monitoring for past due orders.
  • Maximize the integration of ERP (Enterprise Resource Planning) system tools into all areas of company daily activities.
  • Responsible for assistance of identification, documentation, segregation, evaluation and disposition of non-conforming product, services and systems.
  • Collaborate with Regional Sales Managers to determine necessary strategic sales approaches.
  • Enter new customer data and update changes to existing or new accounts in the corporate database (TdF).
  • Quoting products for customers.
  • Appropriately communicate brand identity and corporate position.
  • Supplying customers in a timely response regarding product information (I.e. pricing, lead-time, and other pertinent information.)  While following AIS policy and guidelines for all special prints are sent through the print review process
  • Visiting Customer or Supplier locations
  • Trade Show Attendance
  • ISO Compliance
  • Attend Periodic Training where applicable
  • Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
  • Participation in special projects and performs additional duties as required




  • Bachelor’s degree or relevant work experience required.



  • Excellent verbal and written communication skills.
  • Must possess the ability to persuade and negotiate with customers.
  • Effective follow-up skills.
  • Highly organized.
  • Efficient multi-tasking abilities and problem-solving skills.
  • Fluent in all Microsoft Office applications, with an emphasis on Excel and Outlook.
  • Excellent mathematical skills.
  • The ability to adapt quickly to change
  • Basic Blueprint Reading (Engineered drawings and specifications)



Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.  


Nearest Major Market: Minneapolis