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Learning Specialist-Customer Fulfillment Center

Date: Nov 16, 2020

Location: Reno, NV, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. 

Requisition ID : 5684 

Employment Type : Full Time         

Job Category : Learning and Development                                             

Work Location :  Reno, NV (Whse) 

State or Province : Nevada (US-NV)     

Potential Work Location : United States : Nevada : Reno 


<span style="font-family:"Arial",sans-serif">As a Training Specialist you’ll be responsible for identifying, developing, facilitating and coordinating training programs and initiatives for various levels of associates including management in our Customer Fulfillment Center. In this dynamic role you will be driving the success of our associates through all technical, soft-skill, company and new hire training of warehouse team members, leadership teams, and, in some locations, customer care associates.


<span style="font-family:"Arial",sans-serif">HOW YOU’LL CONTRIBUTE


<span style="font-family:"Arial",sans-serif">Translate your passion for coaching associates to become more successful in their role and aligned with our mission to become the best industrial supplier in the world. 


  • <span style="font-family:"Arial",sans-serif">Prepare and deliver all company training programs to warehouse, call center and leadership teams ensuring transference of skills and knowledge by utilizing adult learning methods.
  • <span style="font-family:"Arial",sans-serif">Work with leadership and the Learning & Organizational Development team to conduct a comprehensive needs analysis to identity learning solutions to better serve team members.
  • <span style="font-family:"Arial",sans-serif">Create training aids to be implemented in On-the-Job training programs
  • <span style="font-family:"Arial",sans-serif">Analyze productivity and quality reports to evaluate learning effectiveness.


<span style="font-family:"Arial",sans-serif">WHAT IT TAKES


<span style="font-family:"Arial",sans-serif">The engaging and motivating training professional we seek should have these skills and competencies.


  • <span style="font-family:"Arial",sans-serif">Minimum of 3-5 years’ experience training and/or facilitation experience in distribution, warehouse, customer service and/or inside sales environments
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Strong verbal, written and presentation skills
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Arial",sans-serif">Excellent time management and organizational skills
  • <span style="font-family:"Arial",sans-serif">Proficiency in Microsoft Office Suite
  • <span style="font-family:"Arial",sans-serif">Ability to work independently and collaboratively in a fast-paced environment
  • <span style="font-family:"Arial",sans-serif">Be comfortable working in an environment that includes all areas of a distribution center
  • <span style="font-family:"Arial",sans-serif">Bachelor’s degree or the equivalent experience
  • <span style="font-family:"Arial",sans-serif">Valid driver’s license and ability to travel up to 25% of the time



Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.                    


Nearest Major Market: Reno
Nearest Secondary Market: Tahoe