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Inside Sales Business development representative

Date: Sep 14, 2021

Location: Southfield, MI, US

Company: MSC Industrial Supply

Build a better career with MSC. 
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. 

Requisition ID : 7287 

Employment Type : Full Time         

Job Category : Customer Care / Contact Centre                                             

Work Location :  Southfield, MI - Non Remote 

State or Province : Michigan (US-MI)     

Potential Work Location : United States : Michigan : Southfield 


Inside Sales Business Development Representative

We seek smart, outgoing personalities to advance MSC’s market position and financial growth by calling on small-size manufacturing and non-manufacturing customers.

In this high-activity telesales role, you will use your strong communication and prospecting skills to mine databases, identify underperforming customers, and increase sales opportunities by effectively getting the appropriate decision makers on the phone. You will use prescribed sales methodology scripts to make calls and craft presentations on solutions and services that address our customers’ current and future needs. Strategic planning is critical to ensure you continuously develop a pipeline of new business and increase revenue.


Your duties will be tactical and strategic for a role that is as much about knowledge as it is about showing how MSC can provide value to the customer.

  • Build key customer relationships, identify business opportunities, negotiate and close deals, and maintain extensive knowledge of current market conditions.
  • Own the comprehensive business-development process: conduct email campaigns, set up customer meetings and conference calls, deliver follow-up materials, and maintain ongoing contact with warm prospects.
  • Perform high-volume daily sales prospecting activities, hunting from a pool of existing customers to grow revenue profitably.  
  • Master and follow the precise steps in the prescribed sales methodology to continuously develop and advance opportunities through the sales funnel.
  • Profile each customer to identify company size, primary and secondary end-market, decision-making process and existing business challenges (known or unknown).  
  • Transition customers from status quo by proactively shaping awareness of unidentified business needs, advising on best practices, and presenting insight-based, right-fit solutions with MSC.  
  • Speak articulately with prospects and decision makers at the appropriate level, and make quick decisions accordingly.
  • Manage and upkeep the customer and prospect database (
  • Leverage and manage the CRM system for all prospecting and funnel activities.
  • Collaborate with MSC teams as needed and utilize internal resources, sales-enablement tools and preferred suppliers to maximize the customers’ return on investment and business impact as you drive sales and revenue.


The can-do communicator and decision maker we seek for this high-activity role should have these qualifications.   

  • At least 2 years sales experience
  • Sales acumen, knowledge of prospecting techniques, and self-motivation to meet sales goals
  • Analytical aptitude, with the ability to make quick, calculated decisions and recommendations
  • Strong interpersonal, communication, and presentation skills
  • Competitive spirit, ability to overcome obstacles, sense of accountability, and flexibility in thought and action
  • Computer literacy and knowledge of online transactional sales and business
  • Ability to work independently and cross-functionally at multiple levels within the business unit
  • Attention to detail and follow-through, keen intelligence and boundless curiosity
  • Ability to think on your feet and make decisions while following a script
  • High school diploma or equivalent
  • Experience with value-based sales methodologies preferred
  • Demonstrated track record of excellent sales, negotiation, relationship building, closing skills and techniques, and meeting and exceeding agreed-upon sales plans preferred

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.                    


Nearest Major Market: Detroit